Fitbit Ionic is not responding

[Ginispowerhouse]

Fitbit went blank on me yesterday,  was hoping its just a battery issue,  although was charged few days ago and normally can go for a week without having to charge again.. but no. It didn't change even after charging all night and still just has the logo coming on and off on screen and wouldn't even react to restarting or anything.  Anyone any idea? Or maybe an other option i could just reboot the thing?

Moderator edit: Subject for clarity

[YojanaFitbit]

Nice to see that you're digging into the Forums @Ginispowerhouse, let me give you a warm welcome to our Community.

Thanks for posting the steps that you've tried with your Ionic. Sorry to hear that this is not responding, you did an excellent job researching for troubleshooting steps. But let's try a couple of steps that might help to bring to life your Ionic. 

I'd suggest to clean the contacts of your Ionic regularly. These contacts can become obstructed by microscopic dirt or debris that prevents them from making a good connection to the charger. Use a toothpick or toothbrush to clean the charging contacts; do not scrape them with anything metal because this may damage the plating and result in corrosion. 

Please try to restart your Ionic again. How are you changing your Fitbit? We recommend plugging your charging cable into a USB port on your computer or other low-energy device. If necessary, you can use a UL-certified USB wall charger. Don't use a USB hub or battery pack to charge, and only use the charging cable that came with your tracker. Did you have issues before with the charging cable?

Please take a look of these recommendations to charge your Fitbit too.

Let's give it a try and please keep me posted. 

[Ginispowerhouse]

Thank you for that reply,  but yes, i have been through all them you just said there. Cleaned all parts and regularly cleaning them, charging always from the mains with cable that's never given me any issues.  And it's even charging, cuz once plugged in the Fitbit logo keeps flashing back on.. and off. And on again... couple of seconds apart.... but nothing else responding.  I have had it for over a year now and sorted numerous issues and updates and all that. This is something internal. 

[YojanaFitbit]

Hi @Ginispowerhouse, nice to see again. 

Thanks a lot for confirming that you've already performed all those steps. Since it didn't work, I'd recommend wait until you get more information from our team, as I've requested them to create a case on your behalf. You should soon receive an email from Customer Support. 

Let me know if you have questions about it.

[waylonitee]

I'm having same issue as of yesterday - Fitbit told me I was over my 1 yr warranty and they would not replace.

[drizzledown]

I can't understand why Fitbit is making this sound like the issue is with everyone's device?!  It's an update they pushed to numerous devices that has now bricked them.  It's not because the device is dirty (ie. contacts need cleaning) or because they were not charged or need to use a different cable/USB slot.  It's something they caused...end of story!  Even though yours is outside of the warranty, I hope they fix it (I gave up and bought a different brand tracker this past weekend). 

They only have 2 options at this point: 1) fix all the ones they have broken (in warranty or out of) or

2) bury their head in the sand like they have been doing and hope this goes away...which it won't

[Ginispowerhouse]

Ooh that is disappointing, indeed. I am too over a year warranty, so we'll see what solution can we come up with.

Get Outlook for Android

[YojanaFitbit]

Hi @waylonitee @drizzledown and @Ginispowerhouse nice to see you here again. Sorry for the delay.

I appreciate the time you took in order to post your feedback. I wanted to let you know that your thoughts are greatly appreciated and we're always improving our products and service, thanks to your comments and reviews. I'll be glad to pass your comments along, sorry about all the inconvenience with your Fitbit devices.

I'll be around in case that you need anything else.