Fitbit Ionic is not syncing to Note 8

[MittensofDoom]

Hi All,

When I bought a Note 8 I found my Blaze simply would not sync. Even after a factory reset, deleting the app, reinstalling, etc. I thought the issue might be the tracker. I bought a new Ionic and the setup seemed to go fine. I didn't sync for about two weeks. Today I tried to sync but there was the software update. I tried multiple times to do the update and it failed. I factory reset my Ionic, deleted it from the app, restarted it two more times. Now I can't get it to even connect to my phone. When I do the setup I make it to the point where the app states, "Found it!" and I enter the four digit number from my tracker into the app. Then it sits and says "connecting" indefinitely (been sitting there for 30 minutes on that screen this time).

Any other ideas? Honestly, I'd just return it but I've been wearing it for two weeks =/

Thanks,

Dallas

Moderator edit: updated subject for clarity

[SunsetRunner]

I can tell you that I was experiencing issues with logging into my Pandora account (in the Fitbit app) using my Note 8. After trying for an hour I called support. Apparently there is a known issue of the Note 8 not working properly, and I was assured a fix was "coming soon". To answer your question more specifically, my watch seems to be working ok with my Note 8 except for Pandora. Where you on wifi when you tried your pairing? I believe my sat for a while in waiting for the numbers to pop up as well. My S8 works just fine with the app. They better fix the Note 8 issue pretty quick.

[Stoney40]

'm having the same issues with my Note 8.  I just bought the Ionic yesterday, it took forever to update the tracker at the store.  It was tracking until about 2 hours ago when I paired the watch with my headphones through Bluetooth.  Now the tracker can't be found through my phone or Laptop.  Any advice?

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@SunsetRunner wrote:

I can tell you that I was experiencing issues with logging into my Pandora account (in the Fitbit app) using my Note 8. After trying for an hour I called support. Apparently there is a known issue of the Note 8 not working properly, and I was assured a fix was "coming soon". To answer your question more specifically, my watch seems to be working ok with my Note 8 except for Pandora. Where you on wifi when you tried your pairing? I believe my sat for a while in waiting for the numbers to pop up as well. My S8 works just fine with the app. They better fix the Note 8 issue pretty quick.

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[LaLaBeans]

I am having a very similar issue. Initially, my iconic and Note 8 synced just fine. Then after a few days it stopped syncing. I tried removing the app and reinstalling the app, resetting my iconic, messed with all my Bluetooth and location settings, etc but nothing works. When I reset my bluetooth, it sees the iconic. However, when I try to add it through the app, i veryv briefly get to the part where the app says it found the iconic, but then quickly changes screens and the app tells me to reset  my bluetooth or press cancel. Any ideas?

[MarreFitbit]

Welcome to the Fitbit Community @LaLaBeans! Thanks for already troubleshooting this syncing and pairing issue, nice way to go!

While reading your post, my first thought is that your Ionic might be no longer paired to your Fitbit account and that's why it's not syncing or connecting to your phone's Bluetooth. In order to solve this, please go to the Bluetooth settings on your Note 8 and remove the tracker. In the list of Bluetooth devices you'll see the Ionic and next to it, this symbol "!". Hit the symbol and it will take you to the next step, once you're there select the option that says "Forget this device".

Once you've made sure about that, go back to the Fitbit app, go to the "Account" option in the upper right corner and select "Set up a Device". This should start the setup process for your device.

If you can't get started with your Fitbit device, usually a missing requirement is the cause. Carefully review the requirements below:

• Note that you can't set up your Fitbit device from your phone's Bluetooth screen; you must open the Fitbit app and follow the on-screen instructions.
• The Fitbit app needs to be updated. 
• The software on your phone is up to date. To see if an update is waiting to be installed:
  • Android—Tap Settings > About Phone or About Device > Android Version.
• The Bluetooth setting on your phone or tablet is on. To find it:
  • Android—Tap Settings > Connections > Bluetooth.
• Double-check the following information about your phone or tablet:
  • Your device is supported by the Fitbit app. For the latest list, go to http://www.fitbit.com/devices.
  • Your device doesn't have a set up or sync issue listed on What should I know about using the Fitbit app on my Android device?
  • Power Saving Mode is turned off on your device. This mode frequently causes the device to disable Bluetooth. 
  • (Version 6.0+ only) You have location services turned on and the Fitbit app has permission to access your location. For more information, see Why is the Fitbit app prompting me to turn on location services?

If you're still unable to set up, try these troubleshooting steps:

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Try setting up your device again.
3. Restart your Ionic  once again. 
4. Try setting up your device again.
5. If you can't set up after a restart, reboot your phone or tablet (turn it off and then back on).
6. Try setting up your device again.
7. If you can't set up after the reboot, try uninstalling and reinstalling the Fitbit app.

Let me know the outcome! 

[Dolphinbreeze]

I just got  the Fitbit ionic  and I have a galaxy Note 8. I tried  all those things  and I still can't get it to pair.  Any ideas.  Thanx

[cbaynard1990]

I'm having similar issues and have had issues for 6 months. It's so frustrating that I've even gone back to my charge a couple times. I spend at least an hour EVERYDAY to get it to sync to my phone. I've called customer support multiple times and all they can tell me is it's a known issue with my phone. So so so frustrating 

[Dolphinbreeze]

Ty so much for the reply.  I hope Fitbit fixes it soonSent from my Verizon, Samsung Galaxy smartphone

[SilviaFitbit]

A warm welcome to the Community @Dolphinbreeze. I appreciate the troubleshooting that you've tried as well for mentioning the phone that you're using. 

It seems like your Samsung Galaxy Note 8 isn't listed as supported, this might be the reason why your watch isn't syncing to your phone. Fitbit is always testing new devices and adding them to the list. In the meantime, I would like you to make sure that you've tried this syncing troubleshooting. 

Welcome to the Community @cbaynard1990. I appreciate the details that you've mentioned as well for creating a case with our Support team. Each case is reviewed individually and depending details that you provide to them, our team lets you know if it's a bug that our team is aware of or if there's troubleshooting that can be performed to resolve it. 

Hope this helps. Let me know the outcome. 

[Dolphinbreeze]

Ty so much. I appreciate  all the help Sent from my Verizon, Samsung Galaxy smartphone

[Doll62]

I just got my Ionic on Thursday and am soooo disappointed that it has connectivity issues with Note 8. It's a hit n miss. 

Firbit has a 45-day return policy that I'm cashing in. 

I'll be requesting how to return for a refund. 

What a shame. Can't believe we're lacking in technology. 

[SilviaFitbit]

A warm welcome to the Community @Doll62! Sorry to hear that you're returning your Ionic.

Your feedback and comments are really appreciated, our team is always looking for improvement. I've shared your post with our Support team and they've mentioned that you already have a case with them. Please continue the communication through email. 

I'll be around if you need further assistance. 

[Doll62]

Hello, thank you so much for the warm welcome.

I have been a Fitbit owner for more than 10 years.  I have had several Fitbit trackers.

I was really disappointed in the Ionic.  I paired and synched up the watch without any problems; however, the watch would not stay synched.  It took forever to synch.  I only had it for 3 days and knew that I had to return it.

I've since ordered and have received a Samsung Galaxy Watch and on first impression, I'm sorry I didn't order it first.

Nothing personal.  I tried to stay a dedicated Fitbit owner but it didn't happen.

I'm still keeping my Fitbit Blaze.  It's been a good one.  I may pass it on to one of the grandkids.

Doll62