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Ionic is unresponsive on the screen

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‎03-28-2019 15:33 - last edited on ‎03-29-2019 14:49 by Fitbit Moderator

‎03-28-2019 15:33 - last edited on ‎03-29-2019 14:49 by Fitbit Moderator

My Ionic, about a day ago, started being un responsive on the screen and then minutes later would react. It also started to go into apps by itself. I shut down and restarted, I factory reset and nothing helped.

What is going on?!?!?!?!?

 

Moderator edit: Updated subject for clarity 

Best Answer
5 REPLIES 5

‎03-29-2019 14:58

‎03-29-2019 14:58

A warm welcome to the Community @Eafrolicher! I appreciate the troubleshooting that you've tried and the details that you've mentioned. 

 

Sorry about your Ionic being unresponsive. I've created a case on your behalf with our Support team, they will continue assisting you on this matter. 

 

I'll be around if you need further assistance. 

 

 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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0 Votes

‎03-29-2019 16:33

In response to SilviaFitbit

‎03-29-2019 16:33

I am also having the same issue. It just started. 

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0 Votes

‎04-01-2019 12:32

In response to TheresaBowser

‎04-01-2019 12:32

Welcome to the Community @TheresaBowser! Have you tried restarting your watch? 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎04-01-2019 12:59

In response to SilviaFitbit

‎04-01-2019 12:59

Yes! It worked.

Sent from my iPhone
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‎04-02-2019 11:35 - edited ‎04-02-2019 11:36

In response to TheresaBowser

‎04-02-2019 11:35 - edited ‎04-02-2019 11:36

Hey @TheresaBowser! I'm glad to hear that after performing the restart it worked. 

 

Have you checked our Discussions Board? You can share tips on Get moving, eat well and manage weight. Robot Happy

 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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