Fitbit Ionic keeps on freezing

[gudokk]

I have Fitbit iconic. The last time I've tried to install the update it just freezed and now refuse working. All I have is the Futbit logo on my screen which sometimes turns black and then shows the logo again. I've tried to reset the device according to the recommendations on official website(press left and bottom right bottom) but it's given me no result. I also reconnected it on the App and tried to connect it again but it also hasn't worked. Charging or waiting till the battery is dead is not working. I've tried everything: pressing all the buttons, syncing the device and uninstalling the App. Nothing helped. I can't even understand if the reset worked or not, because the screen just randomly turns black or shows me logo.

Have anybody ever faced such problem? I'll be really thankful for any any advice.

Moderator Edit: Clarified subject/

[Odyssey13]

Hi @gudokk  as the Ionic was recalled March 2022, there is no support for it. Click to go to the page for information on how to return your Ionic for a refund.

[AndreaFitbit · Accepted solution]

Welcome to the Fitbit Community, @gudokk. I'm sorry to hear that your Fitbit Ionic is not working properly. 

As @Odyssey13, mentioned, Ionic has voluntarily been recalled and we're no longer providing support for this device. Please contact our team for more information about Ionic refund, visit our web page at help.fitbit.com/ionic. 

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.