Fitbit Ionic not charging

[Terridame2020]

Battery is down to 3% and will not turn on or charge. Have had this for less than one year

Moderator Edit: Clarified subject

[RicardoFitbit]

Welcome to the Community Forums @Terridame2020, sorry for the delay in responding your post.

Thanks for bringing this to our attention. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Let me know if you have any additional questions, I'll be here.

[Abimann]

Completely unresponsive 

[RicardoFitbit]

Welcome aboard @Abimann.

Thanks for your post. If you're experiencing the same issue, please try the troubleshooting steps of my previous post and let me know if the issue persists so we can move forward.

I'll be around. 

[Abimann]

Thank you for your help. I have tried every thing possible on the article. And still nothing happens. 😔

[RicardoFitbit]

Your update is appreciated @Abimann.

Thanks for troubleshooting your Ionic. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

In the meantime they contact you, let me know if you have any additional questions.

[Abimann]

Thank you so much for your help. 

[Terridame2020]

Working fine now. Thanks

Sent from my iPad