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Fitbit Ionic not counting steps

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‎12-04-2019 10:54 - last edited on ‎12-11-2019 09:54 by Fitbit Moderator

‎12-04-2019 10:54 - last edited on ‎12-11-2019 09:54 by Fitbit Moderator

Help my Fitbit is not counting my steps since middle of the night while asleep.

 

Moderator edit: Updated subject for clarity

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Accepted Solutions

‎12-17-2019 07:07

In response to SilviaFitbit

‎12-17-2019 07:07

Hi there...My fit bit is now not vibrating when I reach 1000 steps  250 steps ,& active hours.

View best answer in original post

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4 REPLIES 4

‎12-11-2019 10:14 - edited ‎12-11-2019 10:15

‎12-11-2019 10:14 - edited ‎12-11-2019 10:15

@Kelcidot It's nice to see you around. Sorry for the delayed reply. 

 

I appreciate the details mentioned. I would like you to restart your Ionic and check if your watch starts tracking steps again. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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0 Votes

‎12-17-2019 07:07

In response to SilviaFitbit

‎12-17-2019 07:07

Hi there...My fit bit is now not vibrating when I reach 1000 steps  250 steps ,& active hours.

Best Answer

‎12-19-2019 09:58

In response to Kelcidot

‎12-19-2019 09:58

Sent from my Samsung Galaxy smartphone.
Hi isn't not vibrating as I said in previous post ...
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‎12-20-2019 13:06

In response to Kelcidot

‎12-20-2019 13:06

@Kelcidot Thanks for the details mentioned. I apologize for the misunderstanding.

 

In this case, I've shared your post with our Support team and they will continue assisting you through email. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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