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Fitbit Ionic not syncing with Android phone and clock has slowed down

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‎07-13-2018 20:44

‎07-13-2018 20:44

Hi,

Since the latest update my fitbit Ionic does not sync with my Android phone. Yes, I tried all the troubleshooting tips and it still does not work. I did a factory reset and now all my tracker displays is "get started at fitbit.com/setup" since I cannot sync it at all. I got the tracker only 6 months ago.

A few days before the update, the clock seemed to slow down by about 3 minutes every hour and only when I was able to sync at the end of the day it reset to the correct time. 

I got my tracker from Singapore and I live in Sri Lanka, and there are no service centres here. Fitbit, please help!

Thanks.

Dinukshi.

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‎07-13-2018 20:50

‎07-13-2018 20:50

Same here..watching for replies

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