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Fitbit Ionic not syncing with Strava

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‎09-30-2018 13:31 - last edited on ‎10-01-2018 08:18 by Fitbit Moderator

‎09-30-2018 13:31 - last edited on ‎10-01-2018 08:18 by Fitbit Moderator

I have seen it all before on this forum: topics about Ionic not syncing with Strava. I have tried every solution mentioned (disconnecting apps and reconnecting is a daily activity) but nothing seems to work. I have managed to upload onze, but only the exercise topic shows with no information what so ever. On top of that I also see the following error (as mentioned in several other topics): The activity TCX file could not be downloaded. We are looking into the issue, when I try to upload my excersises manually. I see lots of topics about this, but as far as I can tell, nothing really solves these issues... So is there anything I can do to fix this, or have I just bought the wrong watch when it comes to Strava integration?

 

 

Moderator edit: updated subject for clarity

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‎10-01-2018 08:20

‎10-01-2018 08:20

Welcome to the Fitbit Community @EGO3445! Sorry to hear about the inconveniences you've been having between Fitbit and Strava. Thanks for taking the time troubleshoot this before posting, nice way to go! 

 

I was about to create a support case on your behalf, but I noticed that you've already contacted our Support Team. Someone will be reaching out to you within the next 24-72 hours with next steps. Smiley Very Happy

 

If there's any questions present, let me know.

Maria | Community Moderator, Fitbit


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