Fitbit Ionic not tracking steps

[SunsetRunner]

Hi there I have a Fitbit ionic and I've had it for about a year and it's not tracking steps at all. It did until about 2 hours ago

Moderator edit: subject updated for clarity 

[WendyB]

Welcome to the forums!

Try a restart. Do it at least 3 times.

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

Hope to see you around the forums! Join in on the discussions forums!

[DavideFitbit]

Hello @SunsetRunner, it's good to see you participating in the forums for the first time. 

Thank for the details regarding your Ionic no longer tracking steps. Could you please confirm if you're still having trouble after the steps @WendyB mentioned above to complete a restart process? Are you having trouble only with the steps, or you're not able to track other information as well?

Keep us posted. 

[SunsetRunner]

Done that. But now it’s not tracking sleep

[DavideFitbit]

Thank you for your reply @SunsetRunner, could you please confirm if your Ionic is not tracking any sleep information at all, or you're referring to the detailed sleep information/sleep stages (REM, light sleep, deep sleep)? 

In the meantime, please try performing another restart to your device, and let us know if you continue to experience any trouble to get sleep information. 

Keep us posted. 

[SunsetRunner]

My Fitbit still isnt tracking steps or sleep. It actually died today after
charging it last night

[Rachaelc1878]

I am having this problem now too.

[DavideFitbit]

Thank you for your reply @SunsetRunner, I've sent your information to the Customer Support team for further assistance with this, but I've been informed that you already have a case created with them; you should be getting a reply soon. 

Thank you for information @Rachaelc1878, I'm sorry to see that you're experiencing the same problem. Could you please provide some more details about this? Are you having trouble with your steps not being tracked, or the sleep information? Also, could you please confirm if you already tried the steps mentioned here previously? 

[Rachaelc1878]

Hi, I've sorted my issue out of my steps not tracking. It wasn't the Ionic that wasn't tracking them, they just weren't showing up on the clock face I was using, but after changing the clock face the issue was resolved.

[DavideFitbit]

That's great news @Rachaelc1878, thank you for the update. It's good to know this was resolved for you.