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Fitbit Ionic not turning on

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‎05-23-2020 05:50 - last edited on ‎05-24-2020 15:45 by Fitbit Moderator

‎05-23-2020 05:50 - last edited on ‎05-24-2020 15:45 by Fitbit Moderator

My device doesn't show any sign of life. I tried all possible steps on the forum to try and resurrect it - but no sign of life after several hours of charging.

 

 

Moderator Edit: Clarified subject

Best Answer
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4 REPLIES 4

‎05-24-2020 15:44

‎05-24-2020 15:44

Hi @KoenT, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Let me know if you have any additional questions, I'll be here.

 

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‎05-26-2020 04:16

In response to RicardoFitbit

‎05-26-2020 04:16

Hi,
Thank for your response.
My device is completely unresponsive, the heart rate sensor is not flashing
and the screen won't turn on. After trying the troubleshooting steps you
suggested it is still not working.
Best Answer

‎05-26-2020 05:32

In response to KoenT

‎05-26-2020 05:32

Mine as well. 

Best Answer

‎05-26-2020 12:26

In response to Myownexit

‎05-26-2020 12:26

Mine is dead also, all listed fixes attempted. This is my 2nd device, 1st one died the same way

 

Best Answer