Fitbit Ionic not working

[WannaWander]

My ionic died this morning.  I've had it on the charger for 6 hours, switched outlets and chargers and it will not power on.  I've tried the factory reset, I've tried all three buttons, I've tried to sync it, I've tried the left and bottom button, I've cleaned the sensors, absolutely nothing works.  I don't think the battery was even low enough for it to just die.  I just bought 10 bands for this thing last week and now I can't even use it bc it won't turn on.  I haven't even had it a year yet. 

Moderator Edit: Clarified subject

[Danntheman]

Thanks for the tip. It worked for me. The only issue is that when it restarted, it started with the date and time it quit working so now I have to reset it and I lost two days of workouts.

[SilviaFitbit]

Hey everyone!

Thank you for participating on the forums and for sharing the tips that have helped you fixing this issue. I appreciate the troubleshooting tried prior to posting. 

For the ones that already have a case with our Support team, please continue the communication through email. They'll be happy to continue assisting you. 

If you're experiencing charging issues, please try the troubleshooting posted in this article: Why isn't my Fitbit device's battery charging? 

For the ones that mentioned that their Ionic has display issues, please restart it. 

@WannaWander @Rxrew @EJ11 Since you've exhausted the recommended troubleshooting, I've shared your post with our Support team and someone will reply to you as soon as possible. Keep in mind that due to recent events affecting our operations, we may take a bit longer to get back to you. 

Let me know the outcome. I'll be around if you have any additional questions. 

[MsDru]

Thanks for the email...I held down all 3 buttons (about 20 secs) screen came on and showed 0% battery (even though I had been trying various charging routes on and off for a couple of days) put it on the charger again for roughly 12 hours and it has been working beautifully again for the last 4 days! Looks like my issue has been resolved! 🙂

Thank you!

Sent from my iPad

[PaulMe]

@Leo.E 

"Is this made in China?"

Isn't everything?

😉

[PaulMe]

@blackcloudbrew 

"I'm still wondering what's going on. Is this a sign that the battery is going? Don't know. Ideas?"

Given yours is approaching 2 years old - I'd suggest the battery may be heading south, but a lithium ion battery should last well in excess of 2 years. BUT, we don't know anything about the quality of these batteries.

Most likely these issues are caused by firmware (software) issues. Particularly in the last couple of releases. 

Plenty off us are hanging out for the next release. I expect it will be sandboxed and soak-tested more that any previous release. I hope they get it right - although I won't be in any hurry to immediately download it.

I feel sorry for those that have bricked devices out of warranty.

My Ionic suddenly died the other day - likely when a phone call notification triggered. Sensor LED was flashing on the back. Nothing else. Had a sinking feeling. Managed to reboot it by holding all 3 buttons for at least 20secs. Doesn't instill a sense of well being in me regarding the quality and longevity of these expensive - but cheaply manufactured gadgets though.

[blackcloudbrew]

Well, dead Ionic part 3. So after reporting that magically after 8 hours of being dead, my watch returned life, towards the end of the next day, it has gone dead again. So far there is no rousing of it either. Going to have it looked at tomorrow.

Not too happy at the moment.

[PstrDvd]

Me too.Battery went from 56% last night to dead battery and won't charge this morning.

[blackcloudbrew]

Actually, that was very similar to what I experienced on this second dead event.

[blackcloudbrew]

Part IV - so last night the Ionic came back to life with < 20% charge, even though I had been charging it a lot. Although, this time I can't recall the fitbit data on the phone and a number of the apps are missing.

[nicksurfski]

Yes join the crew. Had the same issue and they left me high and dry. NO SUPPORT. Offerd me 25% credit to replace. Don't bother.

[blackcloudbrew]

Well, gosh, took my watch back to Best Buy where I bought it and had an extended warranty which was set to expire in 7 days. Rather than fixing it, which I would not have minded, I got a brand new right then and there. Happy now but where will I be in 2 more years?

[Orlando113]

mine i had it just over a year stopped working also talk to costumer service and asked about warranty and of course just past a year so 30% discount on new one what will someone buy and pay 300 dollars for 1 year . It's a scam i bet it's there fault in software or something. 

Moderator edit: content 

[Orlando113]

It's 1 year warranty