Fitbit Ionic not working

[TheVi]

My fitbit is not working, is there some way to reset it? Or is it anything to be done. All it has is the logo on the screen. 

Moderator edit: updated subject for clarity. 

[Odyssey13]

Hi @TheVi  which Fitbit?

[AndreaFitbit]

Welcome to the Fitbit Community, @TheVi. I'm sorry to hear your Fitbit isn't working.

To assist you in a better way, please tell us which Fitbit do you have as @Odyssey13 asked.

You can restart your device with instructions of help article: How do I restart my Fitbit device?

Keep on visiting the forums. 

[TheVi]

Fitbit Ionic

Moderator edit: format. 

[Odyssey13]

Moved this to the Ionic forum. @TheVi did you try to restart it?

[AndreaFitbit]

Thank you for telling us the Fitbit you have @TheVi and for moving the thread to the Ionic forum @Odyssey13. 

If you have already restarted your watch the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Keep on visiting the forums. 

[TheVi]

I'm sorry but I can't get to the restart, it want do anything. It's stuck on the fitbit symbol. 

[AndreaFitbit]

Thanks for getting back to us and for letting us know that your Ionic gets stuck on the Fitbit symbol @TheVi.

Please contact our Support Team in order to get assistance.

Keep on visiting the forums. 

[TheVi]

What's the fix for the problem? I would love to use it. 

Moderator edit: format. 

[Odyssey13]

@TheVi  which country do you live in? We can give you the contact information to get directly with customer support to help you.

[AndreaFitbit]

Thanks for getting back to us @TheVi and for your assistance @Odyssey13. 

Please let us know about your country of residence and we'll be glad to assist you. 

Keep on visiting the forums. 

[TheVi]

The Ionic.

Moderator edit: format. 

[Odyssey13]

@TheVi  where do you live? You need customer support and we want to give you the correct contact information. We know you have the Ionic, but we need to know which country you are in.

[AndreaFitbit]

Thanks for getting back to us @TheVi and for your assistance @Odyssey13.

Please contact our Support Team in order to get assistance. 

Have a nice day. 

[TheVi]

Rock Hill SC 

[Odyssey13]

@TheVi  call customer support USA: call (877) 623-4997

[AndreaFitbit]

Thanks for getting back to us and for sharing your location @TheVi.

Please call customer support with the number @Odyssey13 provided.

Keep on visiting the forums.