help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Ionic problems (a lot)

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-17-2018 02:17

‎08-17-2018 02:17

Hi,

I think my fitbit Ionic doenst work properly. I've had it at the charger for the whole night and it's still not even half full.

 

I've spend so much hours now on this fitbit.

 

This is the worst watch I have ever had. It doenst sync with my telephone (Huawei P10) . I've restarted it dozens of times, tried setting it back to factory (got red cross 4 times). It used to work pretty good on both my Huawei phones. It almost connected with my telephone again, I saw the 4 digit code but after that it kept searching and searching. 

 

When I ask when this will be solved I don't get a clear answer from you.

Please help me returning it and get at least some money back. I've bought it in the Netherlands at the company Mediamarkt. 

 

Regards,

Wim

Best Answer
4 REPLIES 4

‎08-17-2018 14:29

‎08-17-2018 14:29

If you want to return it, you will need to go back to the store you bought it from originally. Since retailers are considered 3rd party vendors, Fitbit may not be able to honor the retailer's return policy.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
Best Answer

‎08-17-2018 17:38

‎08-17-2018 17:38

@Wimbuut wrote:

Hi,

I think my fitbit Ionic doenst work properly. I've had it at the charger for the whole night and it's still not even half full.

 

I've spend so much hours now on this fitbit.

 

This is the worst watch I have ever had. It doenst sync with my telephone (Huawei P10) . I've restarted it dozens of times, tried setting it back to factory (got red cross 4 times). It used to work pretty good on both my Huawei phones. It almost connected with my telephone again, I saw the 4 digit code but after that it kept searching and searching. 

 

When I ask when this will be solved I don't get a clear answer from you.

Please help me returning it and get at least some money back. I've bought it in the Netherlands at the company Mediamarkt. 

 

Regards,

Wim

sounds like you either got a bad battery or bad cable to charge it

as for the app, mine takes prob 15 minutes to even work. it seems like the longer i keep it on the more stable it becomes. (i use pc, not phone) but it wont sync or anything, minimum it takes 8 tries for me. especially the setup took me 2 days to complete. you just have to continuously keep trying. i think there might be a coding/programming error between the bluetooth software and the app. its very unstable

Best Answer
0 Votes

‎12-22-2018 06:24

‎12-22-2018 06:24

i  also have this problem time to bite the bullet and dump it in the garbage fitbit could care less 

Best Answer

‎08-10-2019 17:52

In response to DramaQueenDiva

‎08-10-2019 17:52

When I went back to the Best Buy store to get a refund they said sorry we don’t support Fitbit products any more.  So I think you are out of luck. So I rolled the value of the Fitbit into an Apple Watch.  That is a great product.  BestBuy didn’t even want the alFitbit back.  

Bon States

Best Answer
0 Votes