Fitbit Ionic recall reference code not found

[hongphuc95]

I used the Fitbit Ionic Recall form to register for the refund. I got back a reference code to be used for the 2nd step of the refund process. It is not working at all. I kept getting an error Reference Code Not Found and I couldn't manage to finish the process.
Recommended waiting time for the reference code to be registered in the system is 90 minutes. It's been weeks since I received the code. I contacted chat support, they told me that I had to wait fews hours, then days. After that they told me to create a new request, I still got the same error. Next step, they told me to call the support by phone. I wasted hours on phone call to get the same answer... 
Can someone from Fitbit help me here? I got 2 ticking time bombs and no one seems to care at all. And before you tell me to contact Fitbit support, I did, multiples times.

[AndreaFitbit · Accepted solution]

Welcome to the Fitbit Community, @hongphuc95. I'm sorry to hear that  you haven't been able to find your Ionic recall reference code. Thank you for mentioning that you have contacted Fitbit Support multiple times. I'll be happy to assist. 

I understand how frustrating this could be and would suggest starting the recall process one more time. Please go to: https://help.fitbit.com/en/landing-fitbit.htm.

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.