Fitbit Ionic refund case closed without receiving refund, initial claim placed in February of 2023

[P-O-Ted]

The claim ($299.00 US$)for my Fitbit Ionic recall has never been received , and my file enquiry closed. Who and how do I contact someone now. These automated forms don’t allow me to link a past claim and I don’t want to be accused of fraud by making a new claim when I never received the one I am entitled to. 

[AndreaFitbit · Accepted solution]

Welcome to the Fitbit Community, @P-O-Ted. I'll be glad to assist you with your refund query.

I created a case on your behalf and our team will contact you with information. 

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.