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Fitbit Ionic refund status

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‎09-18-2025 19:01 - last edited on ‎09-19-2025 11:29 by Fitbit Moderator

‎09-18-2025 19:01 - last edited on ‎09-19-2025 11:29 by Fitbit Moderator

I live in China, and got the Ionic watch from my good friend, recently I got the information about the recall, so I followed the notice to proceed the refund.

The process is finished on 13th Sept., now I just want to check how long should I wait for the refund, Pls kindly check & reply, tks.

 

Moderator Edit: Clarified subject.

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‎09-19-2025 11:38

‎09-19-2025 11:38

Welcome to the Fitbit Community, @LanceLi. I'll be happy to assist with your Fitbit Ionic refund query.

I'd suggest contacting our team for more information about your Ionic refund, visit our web page at help.fitbit.com/ionic. 

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂

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‎09-19-2025 11:38

‎09-19-2025 11:38

Welcome to the Fitbit Community, @LanceLi. I'll be happy to assist with your Fitbit Ionic refund query.

I'd suggest contacting our team for more information about your Ionic refund, visit our web page at help.fitbit.com/ionic. 

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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