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Fitbit Ionic screen does not work

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‎02-04-2018 10:47 - last edited on ‎02-05-2018 14:22 by Fitbit Moderator

‎02-04-2018 10:47 - last edited on ‎02-05-2018 14:22 by Fitbit Moderator

My screen went weird on Friday and the screen is now broken in it does react or light up.

been in touch with Fitbit support and can say they are useless,I have down everything they have asked me to do including a reset which is a bit hard to finish when the screen does not work

long story short they want me to pay for it to be shipped back to the Netherlands for them to have a look at my cost bearing in mind it’s only 3 months olds and under guarantee

does any one know the way to file a official complaint

thanks 

 

Moderator edit: subject updated for clarity

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3 REPLIES 3

‎02-04-2018 10:58

‎02-04-2018 10:58

My screen went weird on Friday and the screen is now broken in it does react or light up.

been in touch with Fitbit support and can say they are useless,I have down everything they have asked me to do including a reset which is a bit hard to finish when the screen does not work

long story short they want me to pay for it to be shipped back to the Netherlands for them to have a look at my cost bearing in mind it’s only 3 months olds and under guarantee

does any one know the way to file a official complaint

thanks 

Best Answer

‎02-04-2018 11:48

‎02-04-2018 11:48

Where are you now and where did you buy it?

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‎02-04-2018 12:08

In response to SunsetRunner

‎02-04-2018 12:08

>From uk and a local store where I shall go tomorrow and exchange it and let them deal with it

Sent from my iPhone
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