Fitbit Ionic screen has blue lines

[RishiB]

My fitbit ionic lost charge, when I plugged it it started showing up a series of blue lines. I can't see any content. Any advice?

[N8teGee]

Have you tried restarting it by pressing and holding the left button and bottom right button together for 15 secs (until you see the fitbit logo)? Try doing that a couple of times and see if that fixes things. 

[RishiB]

Thanks, I tried that and the logo doesn't even show when I'm restarting.

[N8teGee]

Ok, it would appear to be a hardware issue I would say. 

You could try performing a factory reset using the button method below, at this point you haven't really got much to lose. 

On the watch, hold all three buttons for about twelve seconds. This will trigger the 2-button hardware restart after about eight seconds.

- When the Fitbit logo appears, then disappears, release the bottom right button, whilst continuing to hold the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.

- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.

- If you fail to release the bottom right button in time or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

Failing that, it might be time to get in contact with customer support. They will be able to discuss which warranty options may be available to you. 

[RishiB]

Thanks much. I reached out to support and they did some troubleshooting (some were the steps you provided). However, I can't see any content on the screen. 

It's still under warranty so they are providing a replacement.