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Fitbit Ionic screen keeps fading

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‎07-16-2019 06:48 - last edited on ‎07-18-2019 11:29 by Fitbit Moderator

‎07-16-2019 06:48 - last edited on ‎07-18-2019 11:29 by Fitbit Moderator

My Fitbit ionic screen keeps fading, I’ve tried to restart it and factory reset it, same result. Any tips? 

 

Moderator edit: Updated subject for clarity 

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‎07-18-2019 11:34

‎07-18-2019 11:34

A warm welcome to the Community @TaylorCorgs. Thanks for the troubleshooting performed and the details mentioned. 

 

Sorry for the delayed reply. I've shared your post with our Support team and they've mentioned that you already have a case with them. Please continue the communication through email, they will provide you with options based in the Fitbit Warranty. 

 

I'll be around if you need further assistance. 

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