Fitbit Ionic shows zero steps, but the app does show steps after syncing

[Widowmaker]

My ionic started showing zero steps over and over throughout the day. The steps reappear when I sync to my phone, then go back to zero. Any ideas? 

Moderator edit: updated subject for clarity

[MarreFitbit]

Welcome to the Fitbit Community @Widowmaker, hope you're doing great! Hmmm... this is very strange. Do you have the same inconvenience today?

I'd recommend restarting your Ionic by following these steps:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.
3. If Fitbit Ionic doesn't work normally, use the instructions in How do I turn off my Fitbit device? to turn your watch off and on again.

Keep an eye on your tracker's behavior and let me know if your device keeps resetting after syncing. 

I'll be around! 

[Tonywaugh]

I have the fact same problem. Watch face shows zero steps, 0 calories and no heartbeat (but I AM alive). But if I scroll to ‘Today’ the stats are there and are also on the iPhone app. Tried the solutions above but no joy. Just started a few days ago after the last firmware update. 

[steffwendt]

I am having the same problem. I have restarted the watch and even shut it down for a while. All values on the watch face say zero. The app shows the correct data. 

[steffwendt]

After posting my initial reply, I thought changing the clock face may reset the numbers. And it did. Watch is back to normal now. 

[MarreFitbit]

Thanks for jumping in here @steffwendt! I'm glad to hear that your watch is back to normal now. 

Hope to see you participating in the Community more often since I think it would be awesome for you to explore our Community. You can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.

Have a great day! 

[Tonywaugh]

Same here. Resetting the clock face works. 

Thanks

[Bernerjoy]

How do you reset clock face. Same issues here after update

[Bernerjoy]

How do you reset the clock face. Same issues here

[Malenka]

Steffwendt, you are a smart woman.  Thank you.  That worked (i.e., turning it on and off did nothing but changing  the clock face worked perfectly).

[justhavingfun]

But why would changing the clock face get this to work. Please comment on what update cause this issue.

[Stryder714]

Im having the same issue, I’ve done the hard reset on the watch itself and I’ve plugged it in sync etc. anything else I can try?

v/r

Moderator edit: personal info removed

[Jfuller126]

Updated the current clock face and it fixed that problem. Thanks

[Bopeeprs40]

restart #5 still showing zero.

[EdsonFitbit]

Hello everybody, thanks for visiting the Fitbit Community.

If you would like to change the clock face on your Fitbit Ionic, please follow these steps:

Open the Fitbit app and tap or click the Account icon > your device image > Clock Faces > Pick a New Clock.

Note that to update the clock face on your watch, you cannot have more than 38 apps installed. Make sure that you sync after making any change to your Fitbit account.

If you have any question, please let us know.

[Wfletchr]

Same issue. Piece of junk.  Should not have to work this hard to make electronics work properly!

[Tonywaugh · Accepted solution]

Resetting the clock face finally worked for me and it's been fine since.

[GraceGFitbit]

Thanks for stopping by @Wfletchr and @Tonywaugh. 

@Wfletchr can you please confirm if you have tried any troubleshooting? Did you try with another clock face?

 @Tonywaugh It's great to know that your Ionic is working well. We're building ourselves every day to be better and satisfy as many users we can, and this type of comments help us a lot.

Thanks for posting and I hope to see you chatting around enjoying the Forums!

[Annom]

Resetting clock face worked!!  Thanks

[GraceGFitbit]

Nice to see that you're digging into the Fitbit Forums @Annom, let me give you a warm Welcome to our Community.

We are happy to know that you were able to address your concern.

Feel free to let us know if you have any other concerns that we can help you with.😺