help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Ionic turned off during exercise

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-22-2018 19:36

‎08-22-2018 19:36

Purchased my Fitbit Ionic without issue one July. Today during my nightly run it just turned off. Legit instead of tracking the loops I go in it’s only one line. I lost out on about 4K steps and my workout being tracked.

 

Should I chalk it up to a random glitch or go exchange it in the store?

Best Answer
0 Votes
1 REPLY 1

‎08-23-2018 07:04

‎08-23-2018 07:04

@Jessieleepatt Welcome to the Fitbit family! Thanks for reporting the situation you have experienced with your Ionic while tracking your run.

 

Did it ran out of battery power? Is this the first time this happens to you? 

 

I'd recommend performing a restart on your Ionic. That could help you out with this.

 

If this continues to happen to you, you could try returning it to the store in which you got it for an exchange. 

 

Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
Best Answer
0 Votes