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Fitbit Ionic turned off during exercise

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‎08-22-2018 19:36

‎08-22-2018 19:36

Purchased my Fitbit Ionic without issue one July. Today during my nightly run it just turned off. Legit instead of tracking the loops I go in it’s only one line. I lost out on about 4K steps and my workout being tracked.

 

Should I chalk it up to a random glitch or go exchange it in the store?

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‎08-23-2018 07:04 - last edited on ‎11-14-2025 06:23 by Fitbit Moderator

‎08-23-2018 07:04 - last edited on ‎11-14-2025 06:23 by Fitbit Moderator

@Jessieleepatt Welcome to the Fitbit family! Thanks for reporting the situation you have experienced with your Ionic while tracking your run.

Did it ran out of battery power? Is this the first time this happens to you? 

I'd recommend performing a restart on your Ionic. That could help you out with this.

If this continues to happen to you, you could try returning it to the store in which you got it for an exchange. 

Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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