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Fitbit Ionic unresponsive

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‎10-19-2020 16:22 - last edited on ‎10-28-2020 15:13 by Fitbit Moderator

‎10-19-2020 16:22 - last edited on ‎10-28-2020 15:13 by Fitbit Moderator

I've read a few topics on this but nothing I am trying is working so I thought I'd try here.

My Ionic is not even 18 months old, 2 days ago it just started flashing the logo out of nowhere - it was charged that morning so not out of batteries. I tried to do the reset but not luck. It then was showing 0 battery so I charged it but nothing has changed. There is no response at all, the sensor isn't flashing and the screen is either completely blank or flashing the logo - I have tried to reset a few times. I have a feeling it is dead which is not much good after a short amount of time.

 

Moderator Edit: Clarified subject

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‎10-28-2020 15:13 - last edited on ‎11-04-2024 13:56 by Fitbit Moderator

‎10-28-2020 15:13 - last edited on ‎11-04-2024 13:56 by Fitbit Moderator

@Megan81 A warm welcome to the Fitbit Community. Thank you for getting in touch about this. 

I appreciate the troubleshooting tried prior to posting. Since you've tried the recommended troubleshooting but your Ionic display isn't responding, I took the liberty to share your post with our Support team and someone will contact you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you. 

Have a great week. 

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