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Fitbit Ionic will not charge

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‎09-27-2021 07:06 - last edited on ‎09-27-2021 07:33 by Fitbit Moderator

‎09-27-2021 07:06 - last edited on ‎09-27-2021 07:33 by Fitbit Moderator

My ionic will not charge.  Tried the reset, but the face only shows 0$ with dead battery logo.  Tried different blocks and computer to charge.  Any suggestions??

 

 

 

Moderator Edit: Clarified subject

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‎09-27-2021 07:56

‎09-27-2021 07:56

Hi there @dcwelch208. 

 

Thanks for the details shared in your post and for already trying to solve the issue. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

 

See you around. 

Cindy|Community Moderator| Did you find my post helpful? Vote for it or mark it as a Solution!
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