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Fitbit Ionic won't receiving third-party notifications

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‎04-30-2018 18:35 - last edited on ‎05-03-2018 06:23 by Fitbit Moderator

‎04-30-2018 18:35 - last edited on ‎05-03-2018 06:23 by Fitbit Moderator

Hi everyone,

 

I got my Ionic 2 weeks ago and I am still unable to receive notifications from other apps such as Facebook or mail.i went through all the support page but still not working. Anyone can help?

 

 

Moderator edit: updated subject for clarity

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‎05-03-2018 06:25 - edited ‎05-03-2018 06:29

‎05-03-2018 06:25 - edited ‎05-03-2018 06:29

It's nice to see you around the forums @veronunavik, hope you're doing great today! Woman Very Happy Thanks for already checking our support page to solve this inconvenience, nice way to go!

 

 Have you tried restarting your Ionic? Since your Ionic can receive app notifications make sure you can receive app notifications on your phone. For example, you can receive Facebook notifications on your Fitbit device, but only if you also receive them on your phone. Find the notifications permissions under Settings > Notifications.

 

1. In the phone itself  select "Settings", "Notifications", "Mail/Facebook" then ensure "Allow Notifications" is enabled.

2. In Mail/Facebook select "Settings" and ensure "Show Notifications" is enabled.

 

As Ionic can receive notifications from other apps on your phone, tap App Notifications and make your choices. If an installed app is missing from the list, sync your device and then check again.

 

Hope this helps, keep me updated! Robot Very Happy

Maria | Community Moderator, Fitbit


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