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Fitbit Ionic won’t respond despite being charged

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‎12-31-2019 02:29

‎12-31-2019 02:29

Hello, I have had the Fitbit for just over 2 year.  The watch was fully charge, I did manually switched it off and now it won’t switch back on again. I see a lot of people have experienced similar issues and have had no support from Fitbit . Is there any solution to this or is my watch dead and having to buy new Fitbit watch every couple of years ?? My last surge did not work past 2 years either . Any suggestions before I start looking for a new fitness watch ??

many thanks 

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‎01-01-2020 09:12 - last edited on ‎10-10-2025 07:42 by Fitbit Moderator

‎01-01-2020 09:12 - last edited on ‎10-10-2025 07:42 by Fitbit Moderator

@Bee11 Welcome to the Community. Thanks for letting me know that you've had your Fitbit Ionic for over 2 years. 

I appreciate the research done prior to posting. I can confirm that each case is reviewed individually and the option given is based in the Fitbit Warranty. In this case, I have shared your post with our Support team and they will continue assisting you through email. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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