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Fitbit Ionic won’t respond despite being charged

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‎12-31-2019 02:29

‎12-31-2019 02:29

Hello, I have had the Fitbit for just over 2 year.  The watch was fully charge, I did manually switched it off and now it won’t switch back on again. I see a lot of people have experienced similar issues and have had no support from Fitbit . Is there any solution to this or is my watch dead and having to buy new Fitbit watch every couple of years ?? My last surge did not work past 2 years either . Any suggestions before I start looking for a new fitness watch ??

many thanks 

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‎01-01-2020 09:12

‎01-01-2020 09:12

@Bee11 Welcome to the Community. Thanks for letting me know that you've had your Fitbit Ionic for over 2 years. 

 

I appreciate the research done prior to posting. I can confirm that each case is reviewed individually and the option given is based in the Fitbit Warranty. In this case, I have shared your post with our Support team and they will continue assisting you through email. 

 

I'll be around if you have any additional questions. 

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