Fitbit Ionic won't sync with my Android device

[JP515M]

A few weeks ago the my Ionic stopped syncing with my Android device. I have tried several of things and am stuck at the Bluetooth Pairing and Linking screen in the App.

I tried stopping the app and restarting the phone.

Then I tried stopping the app, uninstalling, restarting, reinstalling app.

I have restarted the ionic and confirmed that both the app, the android device and the ionic are at the latest versions.

If I connect the Ionic through another device it will sync.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@JP515M It's great to see you in our Fitbit Community. Regarding the syncing and Bluetooth connection issues that your Fitbit Ionic has experienced with your phone, I appreciate the time spent trying to get it resolved before contacting our forums.

Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.