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Ionic multiplying calorie burn by 6

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‎08-24-2021 13:46 - last edited on ‎08-25-2021 11:54 by

‎08-24-2021 13:46 - last edited on ‎08-25-2021 11:54 by

Hi, I have an Ionic and yesterday it randomly decided to multiple my calorie burn by 6 (showing as around 20,000 - 30,000 calories burnt a day). This change has been recorded throughout my historical data. Today I woke up with 2,000 calories burned at 6am.  

Is anyone else having this issue? Both my watch and app are updated for the latest updates. I have tried logging out of the app and restarting my phone but this has not helped. 

 

 

Moderator edit: subject for clarity 

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‎08-24-2021 15:29 - edited ‎08-24-2021 15:30

‎08-24-2021 15:29 - edited ‎08-24-2021 15:30

Calorie burn should be function of weight and heart rate.  Check weight didn't get greatly increased, say decimal point wrong place.  Then look at heart rate graph to see if that looks reasonable or way too high most of the time.  And look at calorie burn chart to see if way too all day or just for a particular time period.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎08-25-2021 12:17 - last edited on ‎03-12-2024 12:27 by Fitbit Moderator

In response to JohnnyRow

‎08-25-2021 12:17 - last edited on ‎03-12-2024 12:27 by Fitbit Moderator

Welcome to the Fitbit Community, @hanahlewis2. it's nice to see you around and thank you for your support, @JohnnyRow.

@hanahlewis2 Thanks for the details shared in your post and for already trying to resolve the issue. I was able to see that you have already contacted our Support team regarding this and that they were able to help you. Thank you for your time and efforts.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-25-2021 12:35

‎08-25-2021 12:35

@hanahlewis2  I see @LiliyaFitbit noted that support was able to help you.  Could you share how they were able to resolve this?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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