Fitbit Ionic won't turn on

[Cathartnett]

My Fitbit ionic has stopped working all of a sudden. It had about 40% charge left and just turned off and will not turn back on. I really love this watch but no idea as to why this has happened…

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Cathartnett Welcome to our Fitbit Community. Since you mentioned that your Fitbit Ionic stopped turning on, I'd like to know if it vibrates when you put it on the charger.

In the meantime, try the troubleshooting steps that are listed in this help article. After this, charge your Fitbit Ionic for 2-3 hours and see if it comes back to life.

Hope this helps.

[samlwb]

Similar thing happened to me today. It's not completely dead as it can still sync and the HR sensor lights are on (although initially they weren't). My screen is completely dead though, I've tried to reset it and change the clock face but this hasn't fixed anything

[JuanJoFitbit]

@samlwb Thank you for joining us in this thread and trying to get this issue resolved before contacting our forums. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.