help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Ionic wont charge at all

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-03-2020 16:20

‎03-03-2020 16:20

My Fitbit ran out of battery while I was sleeping, when I woke up I went to charge it and noticed the screen wasn't lighting up and my app indicated that it hasn't charged at all. The screen stays black, although it lights up with a black screen if I put it on the charger, I've also tried a brand new charger, cleaning the charging port, rebooting it, and everything else I've read in comments with similar issues. 

Is there anything I can do to fix this? 

 

Best Answer
0 Votes
1 REPLY 1

‎03-04-2020 10:47

‎03-04-2020 10:47

@Jnb_babyyy Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

 

Since you've tried the recommended troubleshooting and it's still not working. I've shared your post with our Support team and they will continue assisting you through email, please check your inbox. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes