Fitbit OS 4.1 - Firmware Release (70.7.14)

[MattFitbit]

Fitbit Update: 12/5

Hi everyone!

We’re excited to announce the release of Fitbit OS 4.1 (Firmware Version: 70.7.14). 

We've begun releasing this new firmware to customers. This is a progressive rollout which means everyone will receive it at different stages until it has been completely released to all users. We roll out releases in phases as a cautionary measure so that we can monitor performance closely and make adjustments if needed. 

*Firmware releases are not distributed based on region or location and can reach anyone no matter where you reside. We do not recommend performing a factory reset to force the update to your device as your data will be lost and you may not get the update. Please be patient and wait until you see the update banner inside of the Fitbit app to begin the firmware download.

WHAT’S NEW AND FIXED

The update includes a variety of new features and enhancements, including: 

• Smart wake: Smart wake will gently begin to wake you with subtle vibrations during the optimal part of your sleep cycle (during light or REM) within a 30-minute window prior to your pre-set alarm. This allows you to wake up feeling refreshed. 

• Clock face switcher: You will now be able to store up to five clock faces right on your device and quickly change from one to the other using the new clock face switcher.

• On-wrist Sleep Score: The score will now be available in the on-device dashboard that can be accessed by swiping up from the clock face. You can still see it alongside your sleep data within the Fitbit app after you sync.

• Exercise app improvements: The redesigned Exercise app will now display all 20 workouts in a new streamlined list on your wrist. 

• Battery notification: When your battery is running low, a new feature will automatically disable notification vibrations

• Agenda app: A new Agenda app allows you to see your calendar right on your wrist. 

For more information on the new features included in Fitbit OS 4.1 check out this article. You can also check out our press release. 

HOW DO I UPDATE?

Step by step instructions for updating your Ionic can be found here. 

If you run into any trouble updating your Ionic, I recommend reviewing these troubleshooting tips. 

We appreciate your patience while we work to roll this out to everyone. 

[Me201701]

I updated to the latest version of firmware and after the update, I could not get my Fitbit Ionic to start up.  I had the extended warranty so I took it back to the store and got a new one. Once I got home and set up my new Ionic, it is having the same issue.

Please let me know how to resolve this issue.

[YojanaFitbit]

Thanks for sharing this information @Me201701. Our team will be get back to you shortly via email. Sorry to hear about your Fitbit experience. Your feedback is greatly appreciate!

Let me know if you have questions about this. 

[Gregc63]

That could have been it, it keeps jumping back and saying I weigh 450 lbs! LOL

it may have been that way when I was at the gym! I will see what it says today, I think I have everything straightened out.

And now, my Ionic won't sync any of the weight or water info to my phone that I enter on my watch.

I debated on installing the update from past experience, maybe I should have held off as long as I could have! 😉

Thanks @carlfxy 

[YojanaFitbit]

@Gregc63 I'm glad to see that you were able to fix the issues with your calories burned. Sorry about what happened with the weight and water logs from your Ionic. Please restart your Ionic, try to log again your water or weight information and  sync your Ionic. Can you please confirm if adding this information on the Fitbit app updates the weight/water stats on the Fitbit Ionic?

Your comments are very important for us. Your feedback is greatly appreciated. 

[jpoole8000]

With the new update you have to hold down all three buttons at the same
time for at least 10 to 15 seconds, then the watch will turn back on.
(This is a bug in the update software I believe)

[Coggo66]

Hi, I am not sue this is the correct thread but I am trying everything!!  It is very annoying. I have now been unable to use my Fitbit for per a week as can't update firmware using android mobile.  I have tried several mobiles and all kinds of troubleshooting via the community, on in support and Twitter support.  Still not working.  I am now informed you are working on a fix and it should be ready soon. 

Hope so as want to use fitbit soon!

Paul

[The_Real_JZ]

Just finished my update and it was flawless and completed in 5 minutes or so.  So glad to have the multiple clock faces!  That addition alone is priceless.  Excited to try smart wake!!

Thank you FITBIT!

Calibration took about 30 seconds I think.

iPhone XR

[YojanaFitbit]

Hi there!

Thanks for sharing this troubleshooting step @jpoole8000, I'm sure it will help other users with similar issues.

@Coggo66We really appreciate the time you're taking to report what is happening with your Ionic while updating using your Android device. This unexpected behavior is not happening with all Android users, but this issue has been escalated to our team and they are working on finding a fix. Sorry for any inconvenience while we're working on this and thanks a million for your understanding.

@The_Real_JZ I really appreciate your feedback. Good to hear that you're excited about smart wake!

I'll be around.

[Michelle3161]

I was able to get my watch to turn on by pressing all three buttons on my watch. But the time was wrong and was corrected once I put it on the charger. I turned my watch off this evening and the same thing happened. It wouldn’t come on unless all three buttons were pressed. I also noticed my my battery strength dropped fro 84% to 65% something it’s never done before. I followed all steps in the troubleshooting document. This didn’t happen until I did the update. 

[Me201701]

Hello,

Thank you for getting support in contact with me.  They have been very responsive and have been assisting me in my issue to no avail.  I have been replying back to the support group after I complete each procedure they have requested and I greatly appreciate their prompt response.  I am hopeful they will be able to resolve my issue.

Kind regards,

Steven

[YojanaFitbit]

Hi @Me201701 thank you for getting back to share your comment about your case with our support team. Please keep communication open with them! We're here to help.

@Michelle3161 We really appreciate all the steps that you've tried until now to help your Fitbit Ionic. These feedback is greatly appreciated since it helps us to improve our products and software updates. Please keep checking how is your Fitbit Ionic behaving during the next days.  Please check the information we provide here to extend your Fitbit device's battery life.

I'll be around in case that you need anything else.

[Colinm39]

Another successful fast update..6 minutes to transfer to Ionic via WiFi and another 3 minutes for the Ionic to activate itself. All of my settings remain the same, especially the Apps I had already deleted.  Fitbit Pay works.

When I upgrade Firmware I ensure

• I have synced the current data
• I have gone into the App and setup my home WiFi
• The battery has a fair charge
• The Ionic is connected to the USB port of the computer and charging
• Then activate the up[date through the App.

If your Fitbit gets stuck, press and hold the back and bottom buttons until you see the Fitbit logo on the screen.

Moderator edit: Word choice.

[SeattleSysop]

Just upgraded my fitbit, went and shut it down, so I could turn it back on fresh, now it won't turn on.  Humm...

[SeattleSysop]

Nevermind, kept pressing the 3 buttons, finally booted. Whew. 

[James.P]

Your update is s hit big time (this is the first time I am using such word) . This update is unable to boot up my watch (ionic) and again lost notification settings (before I shut down my watch). I know fitbit will not do any repair because my watch is out of warranty and that's the more I am angry with this update 

[youhippy]

Who chooses the best answers for this topic? Going by the vast amount of unhappy upgraders here I would certainly think twice before selecting one of the few replies where someone has had a sucessful update. 

Moderator edit: Format

[afropick3000]

mine has just bricked too! went into settings and did a shutdown because i wasn't getting text messages. now it won't turn back on!

[James.P]

I came across a fitbit user saying to press all 3 buttons to start up. I had done so successfully too. Hope this helps

[afropick3000]

it worked thanks!

[flopski2]

So, did the update via bluetooth ... slow but seems to have gone through. Slightly disappointed that the "extra" drop down that covers notifications is still there and hasn't, at least, been given an option to turn on or off (as far as I can see). Graphics seem a little bit worse (but may be less memory/speed intensive). Worked out that quick exercise choice can be now selected by the left hand button as  the top right button was what I used previously. The only issue now is that this selction starts almost immediately recording the exercise. Can I suggest that more work be done on the drop down so that it doesn't interfere with notifications etc.

Moderator edit: Format