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Fitbit Returns in Canada

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‎03-25-2019 15:00 - last edited on ‎03-26-2019 05:09 by Moderator Alum

‎03-25-2019 15:00 - last edited on ‎03-26-2019 05:09 by Moderator Alum

What is it with the warranty return process for Fitbit.   My Ionic heart rate sensor dies.  I do everything that the chat rep suggested.  Still dead.  I paid to have this item couriered next day and sign on receipt.   Item is delivered and signed . I contact support regarding my case, I'm told to wait as they have no confirmation of receipt.   They have the tracking number.   They can see it was picked up and signed for.  Yet they have no confirmation of receipt.   I'm emailing as all I want is a timeline.  I get none.  I paid 400$ for my Ionic. It worked for 4 months.  There is no where on the site for status updates.   Requesting a timeline isn't too much to ask is it?  Instead all I'm getting is the same thing, we have to confirm receipt.

 

Signed a frustrated Fitbit owner. 

 

Moderator edit: Format.

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‎03-26-2019 05:18

‎03-26-2019 05:18

Hi @SunsetRunner, welcome to the Forums. We really appreciate the time you've taken to post your comments.

 

Sorry about the time this process is taking. Thanks for the feedback, it's very important for us to have your thoughts in regards our product and your customer support interactions. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

 

Thank you for your understanding. 

 

 

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