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Fitbit Support Case # 30465768

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‎07-25-2019 06:10

‎07-25-2019 06:10

Good Morning,

As per the case number above, you sent me my replacement Ionic around June 1, 2019.

It has ceased to operate, all I have is a black screen. I have tried all of the reset options listed, but nothing. 

I am less than happy as I am training for a 1/2 Marathon here in Savannah in November.

This is not what I expect when I pay the price I did for the Fitness Tracker. 

I will be waiting a response from y'all. 

 

Mike Schratz

Mike Schratz
Savannah, Ga, USA
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‎07-25-2019 06:31

‎07-25-2019 06:31

Unfortunately, customer support do not monitor these user forums so you'll need to contact them via contact.fitbit.com 

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