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Fitbit app, draining my phone's battery suspiciously fast.

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‎12-17-2019 11:57 - edited ‎12-17-2019 12:09

‎12-17-2019 11:57 - edited ‎12-17-2019 12:09

The Fitbit app is draining my phone's battery suspiciously fast. I am on a Samsung Galaxy S9+, Android 9.0 . The problem appears today for the first time. I don't even open the app today or activate bluetooth. Please give me some advice! Thanks!

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3 REPLIES 3

‎12-17-2019 14:06

‎12-17-2019 14:06

I am a little skeptical that the app is causing the battery drain however its conceivable that its continuously trying to sync which could take a toll. Since you are not opening the app, I assume its running in the background so you should Force Close it. Charge your phone and monitor its drain. If normal, restart the app and monitor again.  If its draining, delete the app and re-install it. 

good luck.  

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‎12-17-2019 14:13 - edited ‎12-17-2019 14:14

‎12-17-2019 14:13 - edited ‎12-17-2019 14:14

Welcome @Teodor1024 ! Have you tried restarting your Ionic by holding down the left and bottom right button? That usually works for me (I have the s9+ too).  If that doesn't work I would contact customer service.

Let me know if there is anything else I can help you with!

?
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‎12-17-2019 15:00

In response to Cantryboy

‎12-17-2019 15:00

Thank you for your advices boys, but i think the problem is with the fitbit app. I just contacted the fitbit support team and they said they will work to solve the problem as quick as possible.

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