Fitbit app lost my account.

[2TMOSD]

Today when I tried to click on my app it wanted me to login. I had to create all new because it did not find my original account.

[Lmzapata27]

Fitbit is really good and quick on fixing this. I’m sure they will reach
out to you. They fixed mine!!

[Jennifer100]

Great thank you! Keeping my fingers crossed!

[Jennifer100]

Still no answer from customer service on this. Help!

[Jennifer100]

Spoke with customer service today. Shockingly said there was nothing they can do, and the other issues on this very post are different. Which they are not.

So 5 years of history is gone, and no one can help me.

devastated  and frankly shocked at the lack of support from the FitBit service team

[Lmzapata27]

I’m a deeply sorry. I completely understand I was disappointed when I lost
my acct too I mean o could see it but I had already created another one and
used the same email address. But I couldn’t log into my old acct as it had
been stolen from me. Hope a resolution ones tour way.

[marcieland]

did you ever get your old data back? I juts had the exact same issue

[Jennifer100]

Hi - I did not. Fitbit claimed they couldn't restore it. Spoke with customer service 3 different times. Very frustrating. It's a known issue and they absolve themselves of responsibility in solving it
Rgds