Fitbit blank screen and auto reboot

[JonRD]

So my Fitbit switched itself off about 13:00 after being on charge to full so I know it wasn't the battery.

i got home and looked up how to reboot which I then did. It now reboots itself every few minutes when the screen goes blank and you push any button. 

Tried support chat who asked for a manual reboot remove device from phone and factory reset. Still not working and still rebooting itself every few minutes. Anyone else had this? I was really enjoying the ionic up until this point, hadn't really had any issues but now it's not functioning at all. Not impressed

[SunsetRunner]

User from Germany here. Got the exactly same problem. I'm on latest developer firmware. Factory reset didn't help. After 10 - 15 min rebooting and being laggy the watch is running back normal. But never the less this isn't really the solution. 

[JonRD]

Hey, nice to see I’m not alone on this.

impressed you’ve got yours working, mine won’t sync, or anything. Can’t even set it up as a new device anymore. Factory reset does nothing. Can’t do anything with it now.

[SunsetRunner]

Did you get yours replaced or what was support saying?

I tried several resets now nothing helped.

I'm still in contact with support.

[JonRD]

I spoke to chat support who went through a reboot and a factory reset multiple times. Neither of which worked. 

They have referred me to higher level support who haven’t contacted me at all yet. I’m assuming because it’s Christmas but I plan on messaging them again today.

[SunsetRunner]

I need to send back mine and I'll get it replaced.

[Samantha2155]

This is happening to me and my ionic restarted itself about 25 + times this morning. I too have been referred to the higher level of support and am yet to hear from them.

I struggled to factory reset mine last night as my watch kept freezing and then rebooting so I couldn't select the reset button and then when I eventually did the factory reset it took me ages to set it back up as it was still restarting itself like it was stuck in a reboot loop.

I spoke on the phone who customer service and they asked me to send a video of this happening but typical it is now only doing it intermittently and I can't walk round filming my wrist all day waiting for it to happen again. 

I am really dissapointed with the ionic I never had these issues with my Charge HR 2! 

I just want fitbit to send me a replacement and then I can get on with my day to day activities as for 3 years I have had some form of fitbit and have never been without it until last night / this morning!

It really is appalling when you think how much the ionic costs!

[SunsetRunner]

On which Color Model are you both on and when you bought the Ionic?

I bought mine directly after release in Germany an it's the slate blue one.

Did you install the developer software or are you using the normal software?
Mine also started with some backlight problems as soon as those reboots

and freezes begun.

My reboots and freezes are randomly happening. Doesn't matter if connected

via Bluetooth to the phone or not. Did you set up the weather for displaying?

For me it seems like one of the sensors is going nuts and this makes the

watch rebooting.

Hoping the new one I'll receive comes without this problem.

[JonRD]

I have the charcole and smoke grey one. I phoned the support yesterday and they forwarded an e-mail which was sent to me, I’ve had to send them a video and tell them where it was purchased.

Just waiting to hear back from them now but I miss my Fitbit and it’s weird not wearing one.

the fit wear got updated and it seemed fine, just stopped working and doesn’t want to work again

[Samantha2155]

I have the slate grey / blue one and preordered it on 01.09.17 for delivery when it was released on 02.10.17

I am just using the normal software. Mine is currently working at the moment ... but for how long I dont know?

No I don't have any notifications etc turned on as apparently people were saying this is what was causing the reboots during continuous exercise tracking which I experience every now and again.

I just feel like there are a lot of problems with the ionic which should not exist considering the price of the product! I dont know if they released it too quick without properly testing it and now the consumers like us are suffering!

[Samantha2155]

Yea i am in the same boat at the moment awaiting a response from the specialist ionic team ... supposedly today at some point ... however I am still waiting.

Fortunately my watch is working for the time being after yet another factory reset and update earlier this morning! But this should not be the case, the watch is only a couple of months old we should not be having to factory reset etc all the time!

Fingers crossed whatever is going on is sorted asap as like you said its weird without it and isnt half messing up my stats! :@

[JonRD]

My stats are non existent this week. Missing on the workweek hustle! 

You are lucky it’s working, I can’t make mine work at all. I keep resetting it and it had a red tick on it, it reboots before connecting to my phone, then I close and reopen the app and it’s there but my Fitbit will not record anything, just switches from a Red Cross saying data not cleared please sync and try again. But I can’t sync it, can’t update it and can’t use it. Really annoys me.

[Samantha2155]

Yea I can understand why you are annoyed!

Let me know how you get on with fitbit support when they get back to you. 

Have you tried deleting app and reinstalling it on your phone and holding in all the buttons to manually reboot the watch? 

[SunsetRunner]

I though about that the notifications might cause the reboots too in first but on the other side it worked flawlessly with my OnePlus 5 which I sold a few weeks ago and replaced it with a Pixel 2 XL. Both phones are officially not supported so I don't think it has something to do with that. But of cause I'll test it with my new one. First days without notifications turned on. I think it's last update causing this in some circumstances.

[FibitWasich]

The same thing happened to me. I was with support when they told me to reboot it only for the screen to go blank. They would like to replace it but I am gonna take it back for a refund. I think ionic needs to go back to testing. It was brought into the market too soon.
Does not sync properly. At times, my wrist says one thing and the phone says something different yet it is "synced".
It records steps while I am asleep.
My resting HR has increased by 20 since I got the ionic. Maybe it is more accurate.

[SunsetRunner]

I wait and see what's happening with the new one they send me.

Hopefully it's without that problem as everything else is working fine and correct.

[JonRD]

So they have offered to replace my device so I’m waiting for that to be delivered now. Hopefully it works comsosyently but time will tell 

[Samantha2155]

Well seems we are all in the same boat as my replacement is on its way too! 

Fingers crossed everyone! 

[JonRD · Accepted solution]

Perhaps this is the explanation as to the price. You buy the original Fitbit and then all the replacements you are likely to need whilst not having the product you’ve purchased for about a week. But you have to pay a premium for the privilege.

[SunsetRunner]

Some news on this: Mine is still in RMA. Sent on 28.12.2017 and delivered on 04.01.2018. No feedback or any other information since that time. This is imho far away from good customer support. Let's wait and see what happens next.