help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit customer service provided incorrect information

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-22-2018 16:56

‎11-22-2018 16:56

Fitbit customer service investigated an issue with my fitbit and offered a discount for new purchase. However they didn't communicate the discount will not be on top of thanks giving sale amount. Waited 2+ months to order and today they communicate the discount cannot be applied. Couldn't talk to any higher up Customer service manager/VP to communicate the issue. Hoping the department VP sees this and can honor which was a mistake in communication on their side to resolve the amount. 

Best Answer
0 Votes
2 REPLIES 2

‎11-22-2018 20:43

‎11-22-2018 20:43

Welcome to the forums.

 

It will not be seen here.

 

But offers never have included the sale amount as well. I'm sorry

 

 

 

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎11-23-2018 08:25

In response to WendyB

‎11-23-2018 08:25

Again, this was not communicated clearly when the person provided the original discount. How can I communicate to your customer service head about this issue and what can be done due to miscommunication?

Best Answer
0 Votes