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Fitbit devices have doubtful quality but flawless support

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‎09-15-2019 04:08 - edited ‎09-15-2019 04:10

‎09-15-2019 04:08 - edited ‎09-15-2019 04:10

Let me first thank chat support and how flawless the replacement of devices worked!

 

But now comes the bummer...

I bought an Ionic in July 2018, my wife bought a Versa in the same month.

In September 2018 my doughter bought a Alta HR.

 

February 2019 the Band of the Alta HR broke.

A month ago my wifes Versa broke. (screen issues a couple of days later dead)

And now 1 hour ago my Ionic broke. (just dead)

 

All three issues were resolved by contacting chat support.  

Mid next week I will get a replacement for my Ionic.

 

oh an I almost forgot to mention my nice has Versa too, after a couple of months she went swimming the first time with it.. = Watch dead

 

Really? Those devices last just one year before they break? Is this the norm?

I'm disapointed in the quality of those devices.

 

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‎09-15-2019 06:48

‎09-15-2019 06:48

Yes, It seems to be the norm for Fitbit devices. As soon as the warranty ends, all Fitbit devices will stop working and there is nothing we can do about.

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