help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit ionic blackout

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-05-2019 17:32

‎10-05-2019 17:32

It suddenly blackout with 80% above battery life . I tried to charge it but  no response. Press back and bottom to restart also no response. What can I do next. I sue it for 1 and a half year.

Best Answer
6 REPLIES 6

‎10-05-2019 17:33

‎10-05-2019 17:33

It suddenly blackout with 80% above battery life . I tried to charge it but  no response. Press back and bottom to restart also no response. What can I do next. I sue it for 1 and a half year.

Best Answer

‎10-05-2019 21:13

In response to chafhsing

‎10-05-2019 21:13

Not sure what happened to my Fitbit Ionic. It blacked out! Fully charged. Need help. Not responding when press and hold for 10 seconds back and bottom buttons. 

Best Answer

‎10-06-2019 04:41

In response to sahacar

‎10-06-2019 04:41

You are one of many of us that have the same problem. My second on died last night. It is a issue Fitbit is ignoring and not supporting. I am done with them. 500 dollars wasted on 2 of them.

Best Answer

‎10-06-2019 09:58

In response to sahacar

‎10-06-2019 09:58

My Ionic still dead. I only have one so I feel out of balance. I am used to knowing my numbers. Now I feel lost. I am going today to buy a replacement.  I will most likely purchase an Apple Watch. 

Best Answer

‎10-06-2019 11:48

In response to sahacar

‎10-06-2019 11:48

Sorry to hear, am in discussion with Fitbit now trying to get it replaced under warranty. This is only 8 months old, my first one 16 months. I will do as you and buy something different next time. Seriously disappointed in this product. Am using my Blaze until a new Ionic comes.

Best Answer

‎10-06-2019 12:07

‎10-06-2019 12:07

My also blackout with no apparent reason, just complete dead.

 

No way now to get it back.

 

Hope Fitbit fix this  

Best Answer