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Fitbit ionic display

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‎08-05-2019 00:31

‎08-05-2019 00:31

My ionic display keeps losing its colour and getting darker, seems to have green lines appearing it's as if there's a connection issue. Was fine on Friday when I last wore it but didn't charge it until last night and now this is happening. Also it's drained down the 37% battery since I took it off charge 3 hours ago.

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‎08-05-2019 18:24

‎08-05-2019 18:24

Welcome to the Community Forums @DaveD-L, thanks for bringing this to my attention. Let me give you a hand with your Fitbit Ionic.

 

If you haven't already done so, I recommend you to restart your Ionic device following the below steps to resolve the inconvenience you're experiencing with its display:

 

  1. Press and hold the back and bottom buttons until you see the Fitbit logo on the screen. 
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

Regarding the battery life, can you please let me know if you experienced the same situation again? Our Fitbit Ionic battery was designed to last up to 5 days of regular use, however, battery life can be affected by several factors and how often you use all your device features. That said, please check this help article for more tips and recommendations to improve the device battery life.

 

Keep me posted, I'll be around if you need further assistance. . 

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‎08-05-2019 23:03

In response to RicardoFitbit

‎08-05-2019 23:03

Hi,

Tried a reset 3 times, then tried a full factory reset. Screen is still doing the same thing so I assume it's a hardware issue, before the factory reset it also wouldn't sync with my phone all day. Fully charged battery when I got home last night and it was down to 50% within 2 hours again. Maybe a battery issue could be causing the display to malfunction due to lack of power?

 

Cheers

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‎08-14-2019 11:45

In response to DaveD-L

‎08-14-2019 11:45

Thanks for your reply and update @DaveD-L, sorry for the delay in responding your post.

 

Thank you for taking in consideration the troubleshooting steps that were shared on my previous post, your effort and patience with this situation is appreciated. I was informed by our Customer Support team that they already provided you assistance with this situation. That said, my best advise for you will be to contact them back if you have any additional questions about the outcome of your case.  

 

Let me know if you need anything else, I'll be around. 

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