Fitbit ionic notifications not working

[Shaswell]

I have an android mi5 phone on os version 8.0.0 and struggling to set up notifications. 

I get a message saying  notifications not running. A phone restart is required to re-enable notifications on your tracker. 

I have seen a post that latest release on 4/2/19 should have fixed the issue but I am afraid I still seem to be having it no matter how many times I follow the help guide step by step I still get same results.  

[SilviaFitbit]

Welcome to the Community @Shaswell! Thank you for the details that you've mentioned as well for searching on the forums.

I was checking and the phone that you're using isn't listed as supported, this might be the reason why you're receiving this message. As you mentioned, it was resolved on the Android version 2.73 but since your phone isn't supported, I can't confirm that this will work smoothly. 

You can always try this troubleshooting to fix the notification issue that you're experiencing. 

Fitbit is always testing new devices and adding them to the list. Your patience and understanding while Fitbit adds more is appreciated. 

I'll be around if you need further assistance. 

[cmitsch]

Hello, 

The "this troubleshooting"  link does not work i.e. it comes up with an error message.

Please fix.

Regards

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@SilviaFitbit wrote:

Welcome to the Community @Shaswell! Thank you for the details that you've mentioned as well for searching on the forums.

I was checking and the phone that you're using isn't listed as supported, this might be the reason why you're receiving this message. As you mentioned, it was resolved on the Android version 2.73 but since your phone isn't supported, I can't confirm that this will work smoothly. 

You can always try this troubleshooting to fix the notification issue that you're experiencing. 

Fitbit is always testing new devices and adding them to the list. Your patience and understanding while Fitbit adds more is appreciated. 

I'll be around if you need further assistance. 

---

[SilviaFitbit]

It's great to see you around @cmitsch. I've checked the link about this troubleshooting and it's actually working for me. I would appreciate if you can attach a screenshot of what you're seeing once you click on the article. 

Keep me posted.