02-09-2019 08:42
02-09-2019 08:42
My Ionic is not tracking movement. Less than 2 months old
02-09-2019 09:59
02-09-2019 09:59
Welcome to the forums!
Can you be more specific? What kind of movement? Are you holding on to bars or carrying anything?
As it will not count steps in this case. As it needs to see the arms swinging
Let us know so we can help better
Wendy | CA | Moto G6 Android
Want to discuss ways to increase your activity? Visit the Lifestyle Forum
02-09-2019 20:00
02-09-2019 20:00
It stopped working completely. It appeared to be frozen with step counting. This happens during exercise. On the workout mode. I was running and HIIT working out.
02-09-2019 21:23
02-09-2019 21:23
Have you done a restart?
Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1
Wendy | CA | Moto G6 Android
Want to discuss ways to increase your activity? Visit the Lifestyle Forum