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Fitbit ionic went off and not working

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‎11-20-2019 14:07

‎11-20-2019 14:07

I used the fitbit for almost 3 years without any problem, then for a 2-3 months period I didn’t use it and although it took quite long to get it back to live, it has been working fine for a few days bur yesterday it switched off, nothing in the screen and it’s fully charged

i tried with the suggestions from different people in the forums, pressing different buttons together but nothing works

i do not know how to reset it despite reading the forums.

can anyone help?

thanks

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‎11-20-2019 15:12

‎11-20-2019 15:12

You Restart by following THESE directions.  You do a Factory Reset by swiping left to Settings, then About, and then Factory Reset.

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