help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit ionic won't sync, connect to phone

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-27-2018 14:03

‎02-27-2018 14:03

I've had this watch four days now, I've updated my iOS, the watch firmware, the app. I've checked all the settings, on day 1.it wouldn't connect at all then days 2 and 3 it worked as a blaze would (no notifications from apps and no apps would install properly then today it's stopped syncing altogether  - it won't connect to wifi either  - its driving me mad, can anyone help please 

Best Answer
0 Votes
1 REPLY 1

‎03-01-2018 10:22

‎03-01-2018 10:22

It's great to have you here @Juliesooty. Let me help you resolving the syncing issue you're having. I would like you to try this troubleshoot in order to properly sync your Ionic. 

 

- Are you receiving any error message? 

- What's the iOS device you're using? 

 

Hope this helps! Keep me posted. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes