Fitbit ionic won’t turn on

[StevenRDavis]

After a run I took my Fitbit off. When I picked it up it would not respond. It was fully charged before my run. I put it on the charger and it is not responding to that either. I have tried to rest it but it does nothing. Only had my Fitbit a little over a year. Really disappointed if it is dead already since it cost so much money. 

[hovdeo]

i so agree. after having done a factory reset and firmware upgrade today, the "strong" vibrations are barely noticable and the "normal" ones are nothing. i used to be able to use it as an alarm clock for my early morning wake up but i don't think i can do that now. 

[Speedster1]

Having to check your watch constantly to see where you are in the course of your workout (because the vibrations aren't reliable) interrupts getting into flow experiences.

[hovdeo]

when you don't have any (vibrations), then.............but new one on its way. great service. was a moment they pee'ed me off, indicating that my not feeling vibrations was sort of a thing in my head. 

[Jvernon0424]

I Just bought the Ionic Saturday. I had the Charge 2. I noticed how little the vibrations work on Ionic (even at Strong setting, no difference between normal or strong) compared to my Charge 2. I did online chat with Fitbit and they told me to mail it back to them. I am at a loss to do this since I see many are having this issue. Don't know if its worth sending back to them, if a new one (promised) will be any different. It sad that the Charge 2 was way better with this feature and costs so much less. 

[SunsetRunner]

@Jvernon0424 not sure if it's gonna solve anything. The vibrations in Ionic aren't strong even if you use "strong" setting. I was quite happy using my old Charge 2 as the wake-up alarm. Ionic doesn't wake me up at all so I don't use that feature anymore.

[Jvernon0424]

I see that on the chats. That’s crazy since it’s one feature that I loved from my Charge 2. Why make that feature non existent on a watch that costs 150 more than the new Charge. Very disappointed.

Jennifer Vernon
Sent from my iPhone

[Nancyknoll]

Sorry. I can’t find a setting for vibration. Is it on the ionic or the Fitbit app?

[1worldmus]

The vibration is adjustable, though the intensity of the vibration was increased with a more recent upgrade with newer fitbits.  It works well for me!  Swipe right to left to find settings; scroll down to find the vibration prompt where you can adjust it accordingly.  Hope this helps. 

[jbender68]

mine on the iconic is the same regardless if it strong or normal, and are week and too short and only a single vibrate

[1worldmus]

 Your unit seems like a worthy candidate for replacement.  I'd return it.  Hope all works out.

[Nancyknoll]

Thanks. I found it and it worked. Appreciate your help!!

[Speedster1]

I don't notice much difference between the 2 vibration settings: strong and normal. They both feel weak and hardly noticeable.