help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit locked - Four Digit Code

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-18-2018 20:29

‎05-18-2018 20:29

my FItBit Ionic is asking for a four digit code. I put in what i recall setting it as and nothing happens. Ive attemped to reset the PIN thri the App but i get the “Fibit payment Error. Error 0” message. Ive try to disablr lovck but i get the same error. There is no update on the app store. Help!

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎05-18-2018 20:45

‎05-18-2018 20:45

@VincentSigna,

 

I had this happen to me before.  Try restarting the device (press and hold the left and bottom right buttons until you see the Fitbit logo).  This cleared it up.

 

I hope this helps.

Frank | Washington, USA

Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone

Take a look at the Fitbit help site for further assistance and information.

View best answer in original post

Best Answer
4 REPLIES 4

‎05-18-2018 20:45

‎05-18-2018 20:45

@VincentSigna,

 

I had this happen to me before.  Try restarting the device (press and hold the left and bottom right buttons until you see the Fitbit logo).  This cleared it up.

 

I hope this helps.

Frank | Washington, USA

Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎05-19-2018 03:38

‎05-19-2018 03:38

or charge it.

Best Answer
0 Votes

‎05-19-2018 05:28

In response to lablover55

‎05-19-2018 05:28

It is 100% charged.

Best Answer
0 Votes

‎05-19-2018 05:29

In response to PureEvil

‎05-19-2018 05:29

Thank you! That works

Best Answer