Fitbit not installing latest firmware

[RupertMT]

Hi there.  I have an Ionic which, up until yesterday, was working just fine.  I then had the message to install new firmware.  it aint working!  1. I have the Ionic and mobile sitting on the wifi router, so that is solved.  2. My mobile is next to the Ionic is solved.  I have no issue downloading the firmware update, but then it crashes on the installation and I am left with the opening Ionic page of "to set up, install app".  I have uninstalled and reinstalled the app on my mobile phone.  It all ends in the same sequence:  download is successful to the mobile, and the Ionic changes, but the installation crashes and I am asked to switch to blue tooth...and the same problem.  Currently my Ionic is just showing the "to set up, install app page".  Help!!

[SilviaFitbit]

@RupertMT Welcome to the Community. Sorry for the delayed reply. 

Thanks for the details mentioned and the troubleshooting tried. 

I've checked your other posts in the forums and I've noticed you already tried some troubleshooting. I've shared your post with our Support team and they will continue assisting you through email, please check your inbox. 

I'll be around if you have any additional questions. 

[RupertMT]

That’s great- thanks. I have looked through the other posts and tried every which way that others have trIed. I am not especially tech-wise so I need a relatively clear and simple solution. I am very sure it is not a hardware issue. It has to do with the recent Firmware update. It’s not WiFi, it’s not Bluetooth- I have eliminated them as causes. It’s the firmware update that keeps crashing.

Sent from my iPhone

[SilviaFitbit]

@RupertMT Thanks for getting back. I appreciate the research done. Our team will continue assisting you through email and provide you with further options. 

Catch you later! 

[RupertMT]

Hi there- thanks for the note

the team are going to replace the Fitbit, which is great

I am more than happy to send in my Fitbit- the key is that the engineers/techy folk at Fitbit work out the problem so that it can be prevented for everyone else

[SilviaFitbit]

@RupertMT Thanks for getting back. Sorry for the delayed reply. 

I'm happy to hear that our Fitbit team sent you a replacement. 

Don't hesitate to get back if you have any additional questions.