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Fitbit not syncing with phone

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‎10-10-2019 17:28

‎10-10-2019 17:28

My Fitbit Ionic stopped syncing to my phone. I have two Fitbit Ionics and both stopped syncing to my phone. I deleted my Ionic from my phone and now when I try to sync I get to the code and then it tells me to try again. Same thing when I try my laptop, I even factory reset one to no avail.

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‎10-12-2019 15:55 - last edited on ‎01-15-2025 09:52 by Fitbit Moderator

‎10-12-2019 15:55 - last edited on ‎01-15-2025 09:52 by Fitbit Moderator

@zigwammy Welcome to the Community. Sorry for the delayed reply. 

I appreciate the details mentioned and the troubleshooting performed. Since, you're unable to set it up, please try the troubleshooting on this article: Why can't I set up my Fitbit device?

If after trying the procedure mentioned above, you're still unable to get it working, please let me know the mobile device you have. 

Keep me posted. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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