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Fitbit phone app is missing steps per hour that's on the watch

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‎10-22-2019 15:29

‎10-22-2019 15:29

This error happens occasionally, and it's annoying.  Could I get someone from Fitbit to answer why this happens?

 

At 10 am this morning, I did my steps and my Ionic shows 10am with a marker.  However, on Android's Fitbit app, 10am remains missing.  The phone is showing 6 of 14 hours (9am through 2pm), but on the app it's only 5 of 14 hours.  

 

* Why does this error occur?

* Will Fitbit roll out a fix for this error?

 

John

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‎10-23-2019 10:49 - last edited on ‎01-14-2025 11:13 by Fitbit Moderator

‎10-23-2019 10:49 - last edited on ‎01-14-2025 11:13 by Fitbit Moderator

@JHinOC It's great to see you on the Community! Thanks for the details mentioned regarding the hourly activity data. 

I appreciate that you've checked your Fitbit app and your Ionic. After talking with the Fitbit team, I can let you know that we’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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