Fitbit seems to be completely dead

[EvilClaire]

My Fitbit died on the 6th of June. I've had to reset the device a couple times in the past to recover from the blank screen. This time however, I have had no luck in getting the device to recover. I've attempted to charge it but see no charging screen, I've attempted to get it to sync and change watch face through the app. I've go nothing, I'm asking  for suggestions but short of trying to find the support information I feel like I've exhausted my options. 

Thanks in advance!

Claire

[SunsetRunner · Accepted solution]

Phone Support:

Calling from US:

(877) 623-4997

Calling from Abroad (add +1, US Country Code)

+1 877 623-4997

Note:  Toll-free number from within America,

Costs can apply when calling from abroad (outside America).

Monday - Friday:

From 4am-8pm PST (US)

Weekend:

From 6am-5pm PST (US)

[EvilClaire]

I am right now

Thank you!

[JockyJill]

did they replace your old device?

[MrDboy]

Hi  EvilClare what advice did you get.