Fitbit stopped working

[RyanJT]

I owned a Fitbit Blaze back in 2017, it was going great and I loved the device until shortly after a year the screen went black. I used fitbit chat and because it was out of warranty they offered me money off a new device, hence I upgraded to the Ionic in August of 2018. 

So, my ionic I also thought was good, a better device than the blaze, until....last week (month 14) it stopped working in exactly the same way as the blaze. The Screen went black and nothing I could do to reset would help.

I spoke with the online again, they went through the troubleshooting process and due to that not working offered me $25 off a new watch....I explained that this is not the first time this has happened just out of warranty with a device and they seemed unconcerned. 

I decided to call and speak to someone this evening, hoping that they could fix the device, or at least offer more being a customer whom has now been burned twice....their answer was Sorry...tanks for choosing Fitbit.

I am very disappointed in Fitbit as a company. These devices are not cheap to purchase and if their lifespan is 12-18 months that is very poor. 

has anyone else had these problems and concerns?

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

@RyanJT Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

Sorry to hear that you experienced this with your Ionic. I appreciate that you mentioned you contacted our Support team. 

It is particularly difficult when the device is no longer covered by the warranty, but even tough Support is eager to help with any problem you may experience with the product, they do need to adhere to the official warranty policy, this would start counting from the original date of purchase.

Hope you can give Fitbit another opportunity in the future.